Adoption of robotic process automation (RPA) has only accelerated during the COVID-19 pandemic, which increased the need for faster and more accurate business process automation. In fact, Gartner predicts that 90% of large global organizations will have adopted RPA in some form by 2022 and large organizations will triple the capacity of their existing RPA portfolios through 2024.
What makes RPA so appealing is its efficiency and propensity for producing positive business outcomes. Instead of replacing humans with bots, RPA automates high-volume, repetitive responsibilities—like copying, pasting, verifying, and gathering data—allowing companies to leverage the full brainpower and focus of their workers. By enabling higher-level job function, RPA helps to spur innovation. Its ability to invigorate business is founded on three key capabilities.