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https://imgur.com/6VGUbd2

Wouldn’t let him do anything, but getting him to unplug his PC and hard restart got rid of it.

He has Kaspersky free version and it obviously slipped through in the first place. I’ve currently got him running a full system scan and awaiting the results.

I intend to remote in and download Malwarebytes for another scan (no chance at guiding him through the process, simple as it may be).

This is where my “technical” skills crap out though. My question is whether there is anything else I should be aware of, or anything else I should do/check?

Thanks.

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